Voice agent
Voice agent is a phone secretary built on our voice system. It answers calls, replies to questions using what it knows about your company, books appointments and collects call-back details. After every call you get a short summary and a full transcript. We configure the whole module for you on our side — you use a ready-made agent and keep an eye on the schedule.
What it's for
- Who it's for: support, reception and sales teams that don't want to miss a single call.
- Use it when: callers ask the same things (hours, offer, booking a visit) and you want someone to pick up and take notes even when your team is away.
- If you'd rather handle questions as text on your website, use the Chatbot module instead.
Info
This is a non-generative module — you don't set the greeting, voice or the agent's skills yourself. WebImpact prepares and tunes everything, and you send change requests to us.
Before you start
- Permissions: a role that can use services (member and up). Confirming appointments needs a role with approval rights.
- Module enabled: "Voice agent" must be active for your company.
- For the test call: a browser with a microphone and permission to use it.
How to use the module
- Open Voice from your company menu and stay on the Overview tab. You'll see the current settings and whether the agent is active — greeting, voice, languages and skills (booking appointments, gathering contacts, opening hours, handing off to a human). WebImpact sets all of this; you send change requests to us.
- Start a test call in your browser — speak into the microphone as a caller would. On screen you see, in real time, what the agent heard and what it replied. We connect a real phone number in the next step.
- Go to the Calls tab. For each call you'll see the date, direction, duration, outcome and a short summary — including test calls. The entry appears with about a minute's delay.
- Open the call details to see the summary, the full transcript of both sides and the collected data (e.g. name, phone, reason). Real calls may include a recording if we enabled it for you; test calls are never recorded.
- Check the Schedule tab. Appointments arranged during a call land here as pending — someone with approval rights confirms or cancels them. You can also add a visit manually. Colours show the status.
What we set up for you
| Setting | What it means for the caller |
|---|---|
| Greeting | The first sentence the agent uses to welcome the caller |
| Voice | The agent's tone and way of speaking |
| Languages | Which languages the agent understands and answers in |
| Range of skills | What the agent can do: book appointments, gather contacts, share opening hours, hand off to a human |
| Opening hours | When the agent reports availability and how it responds after hours |
| Human hand-off | When and how a call is passed to your team |
Wskazówka
Want to change the greeting, voice or range of skills? Message your WebImpact manager — we'll make the change on our side.
Module tabs
- Overview — current settings, agent status and the in-browser test call.
- Calls — a list of calls with date, direction, duration, outcome and summary; details with the full transcript and collected data.
- Schedule — appointments arranged during calls (pending confirmation) plus entries you add manually.
Limits and notes
- Monthly limit: minutes from real calls count towards your company's monthly limit.
- Test calls: free and don't reduce the limit.
- Recordings: available only when we've enabled them for you; test calls are never recorded.
- Personal data: transcripts, summaries and collected contacts are subject to GDPR rules.
Common problems
| Symptom | Cause | What to do |
|---|---|---|
| Test call has no sound / no microphone | The browser blocked microphone access | Allow the site to use the microphone and start the test again |
| The call isn't on the list yet | Entries appear with a delay | Wait about a minute and refresh the "Calls" tab |
| I can't confirm an appointment | You lack a role with approval rights | Ask someone with that permission, or ask your WebImpact manager to grant it |
| I want to change the greeting or voice | Configuration is handled by WebImpact | Message us — we'll make the change on our side |
Related pages
- Security and GDPR — how we protect call transcripts and caller data.
- Services and limits — how the monthly limit works and what counts towards it.
- Organisations and workspace — where to find your modules in the workspace.