FAQ — frequently asked questions

The questions we hear most, gathered in one place. Every answer is short and points to the page where the topic is covered in full.

What is WebImpact AI Studio?#

It's a set of AI tools WebImpact prepares for your company — from photos and video to copy and conversation agents. More in What WebImpact AI Studio is.

Why can't I see a module in the menu?#

You only see the modules enabled for your company. If a tool is missing, it's probably not active yet — contact your WebImpact manager. See Services and limits.

What happens when the monthly limit runs out?#

The module shows a limit-reached message. The limit renews at the start of each month, and we can raise it if needed — Services and limits.

Where do I find my results?#

Every finished file is saved automatically to your Asset Library — the whole team can see it, from any device.

I copied a link to a file and it stopped working. Why?#

That's by design — a preview link is time-limited for security, and the file itself doesn't disappear. Always take it fresh from the Library. We explain it in File durability.

Is my company's data safe?#

Each company's data is isolated, access depends on role, and you can export or request deletion at any time. See Security and GDPR.

How do I add someone to the team or change their permissions?#

Who can do what is decided by their role in the company panel. The rules are described in Roles and permissions.

What languages does the panel support?#

The client panel is fully bilingual — Polish and English — and so is this documentation. Generated content is produced in the language we set up for your company.

How do I report a problem or request a change?#

The simplest way is to write to your WebImpact manager. Some settings (like the voice agent configuration or the style libraries) are handled on our side, and we make changes at your request.

I can't log in — what should I do?#

Use the password recovery on the sign-in screen, and if that doesn't help, write to us. Access to the panel requires an account created by WebImpact.